Privacy Policy

Last updated: February 20, 2026

Xodel ("Xodel", "we", "us", "our") provides AI consulting, implementation services, and software products, including XodelAssist (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit xodel.in or use our Services.

By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, company name, job title, and any information you submit via contact forms or demo requests.
• Usage data: IP address, browser type, device identifiers, pages visited, time and date of visit, referral source, and other analytics data collected via cookies and similar technologies.
• Business information: Information about your organization, systems, data sources, and use cases that you choose to share with us during consulting, discovery sessions, or pilots.
• Account and service data: If you use XodelAssist or other Xodel products, we may process configuration data, logs, and limited metadata needed to operate and secure the Services.
• Communication data: Emails, messages, and other communications with us (including support requests and feedback).

We do not intentionally collect sensitive personal data (such as financial account numbers of end‑customers, health data, or government IDs) through xodel.in. If our Services process such data for you, this will be governed by a separate agreement and data processing terms.

2. How We Collect Information

We collect information in three main ways:

• Directly from you: When you fill out forms on xodel.in, book a meeting, email us, or participate in a pilot or engagement.
• Automatically: Through cookies, scripts, and analytics tools when you browse our website.
• From third parties: In some cases, from partners, referrals, or publicly available business databases where permitted by law.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our website and Services.
• Respond to inquiries, schedule demos, and communicate with you about your requests.
• Perform discovery, consulting, implementation, and support activities for your organization.
• Configure, secure, and monitor access to XodelAssist and other Xodel products.
• Send administrative messages, security alerts, and service updates.
• Send marketing communications about Xodel, XodelAssist, and related offerings, where permitted by law and your preferences.
• Comply with legal obligations and enforce our rights and agreements.

We do not sell your personal information.

4. Legal Bases (Where Applicable)

Where required (for example, in the EU/UK), we process personal data based on one or more of the following legal bases:

• Performance of a contract or to take steps at your request before entering into a contract.
• Our legitimate interests in operating, improving, and protecting our Services, provided these are not overridden by your rights.
• Your consent, where we rely on it for specific activities (such as certain marketing).
• Compliance with legal obligations.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use xodel.in.
• Improve performance and security.

We use Google Analytics 4 (GA4) to collect anonymised usage statistics such as pages visited, session duration, and referral source. GA4 places cookies in your browser and may send data to Google's servers in the United States. You can learn more about how Google uses this data at google.com/privacy/partners. To opt out, you can install the Google Analytics Opt-out Browser Add-on.

You can usually configure your browser to refuse cookies or to notify you when cookies are being set. If you disable cookies, some features of the site may not function properly.

6. How We Share Information

We may share information with:

• Service providers: Third‑party vendors who help us host the website, send emails, provide analytics, or support our operations (for example, email and CRM providers, cloud hosting, analytics platforms).
• Professional advisors: Legal, accounting, or security advisors under appropriate confidentiality obligations.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business.
• Legal and safety: When required by law, regulation, legal process, or to protect our rights, property, or safety, or that of others.

We do not permit our service providers to use your personal information for their own marketing.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this policy.
• Comply with legal, accounting, or reporting obligations.
• Resolve disputes and enforce our agreements.

Where feasible, we will anonymize or aggregate data so it no longer identifies you.

8. International Transfers

Depending on your location and our service providers, your information may be transferred to and processed in countries other than your own. Where required, we will put appropriate safeguards in place (such as contractual protections) to protect your data.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting correction or deletion of your information.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.
• Opting out of marketing communications.

You can exercise these rights or update your preferences by contacting us at hello@xodel.in. We may need to verify your identity before responding to your request.

10. Security

We use reasonable technical and organizational measures to protect personal information, including access controls, encryption where appropriate, and regular reviews of our security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Third‑Party Links

xodel.in may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

12. Children's Privacy

Our website and Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Your continued use of the website or Services after any changes means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Xodel
Email: hello@xodel.in